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Shipping Policy

Thank you for shopping with SIXDIY. We are committed to producing and shipping custom apparel as quickly and carefully as possible.

Our customer service team is available to help with order questions, customization details, shipping updates, and delivery concerns. We do our best to reply to messages within 12 hours.

Shipping Fee

We offer free standard shipping for all orders.

Expedited shipping is available for an additional fee. The expedited shipping fee is usually $20, depending on the order details and destination.

Production Time

All of our custom products are made to order and carefully produced according to the customization details provided by the customer.

Standard production time is usually 3–5 business days.

For complex custom designs, bulk orders, or special requests, production may take additional time. We will contact you if extra confirmation is needed.

Shipping Methods

We mainly use SF Express for order shipment. Depending on the destination country, region, package condition, and delivery route, the final delivery may be completed by local or international carriers.

Final-mile delivery carriers may include:

• USPS
• UPS
• YUN EXPRESS
• TNT
• DHL
• FedEx
• Other local delivery partners

We use different shipping methods because different countries and regions may require different delivery routes. This helps improve delivery efficiency, tracking reliability, and shipping safety.

Estimated Delivery Time

The following delivery times are estimated time frames and include production time.

Free Standard Shipping

• United States: usually 13–20 business days, including 3–5 business days for production.
• International orders: usually 13–20 business days, including 3–5 business days for production.

Expedited Shipping

• United States: usually 6–11 business days, including 3–5 business days for production.
• International orders: usually 6–11 business days, including 3–5 business days for production.

Delivery times may vary due to customs clearance, weather conditions, peak seasons, holidays, incorrect shipping information, or carrier delays.

Tracking Information

Each shipped parcel will include a tracking number. Once your order has been dispatched, the tracking information will be sent to the email address provided with your order.

Customers can use the tracking number to check the shipping progress and estimated delivery status.

Tracking updates may take some time to appear after the package is first shipped. Please allow 24–72 hours for the tracking system to update.

Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

SIXDIY is not responsible for delivery failure or delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address mistake, please contact us as soon as possible. Once the order has been shipped, we may not be able to change the delivery address.

Delivery Location

By default, packages are usually delivered to the shipping address provided by the customer. In some areas, the carrier may deliver the package to a nearby pickup point, mailbox, parcel locker, or local delivery station.

If your package shows delivered but you have not received it, please check your mailbox, front door, reception area, neighbors, local post office, or carrier pickup point first.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may be charged by the destination country or region. These fees are not controlled by SIXDIY and may vary depending on local regulations.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their local customs office.

Lost or Delayed Packages

If your package is delayed, we will help check the tracking information and contact the carrier when possible.

If a package is confirmed lost by the carrier, please contact us with your order number and tracking information so we can review the situation and provide the best solution.

Contact Us